Yes, all our jewelry is guaranteed for 2 years against manufacturing defects. This warranty covers quality problems but does not include normal wear and tear or accidental damage.

You have 15 days to return unworn items in their original packaging.
Only non-personalized items are eligible for return

Return conditions:
• Items must be returned in their original condition, without signs of wear or damage.
• Items returned by post must include all original packaging (labels, box, and pouch).
• Items sold as a set must be returned in their entirety (no single item can be returned separately for a refund, credit, or size exchange).

We do not offer exchanges at this time. If you wish to return an item, please see our returns policy.

Important information:
• To be eligible for a return, all items must meet the conditions outlined in our returns policy.
• Any item not meeting these criteria will not be eligible for a return or refund.

You will receive a confirmation email with a tracking number once your order has shipped. You will be able to track your package in real-time.

You can cancel your order within 12 hours of its validation by contacting us at contact@azuria.com. After this period, we will no longer be able to accept any cancellation or modification requests.

In mainland France, allow 2 to 4 working days. For international shipments, delivery times vary between 5 and 10 working days depending on the destination.

Yes, we ship to over 50 countries. Shipping costs and delivery times vary by destination. Please visit our shipping page for more details.

Delivery is free in mainland France. For other destinations, please consult our delivery page.

You have 15 days to return any unworn item in its original packaging. Personalized creations are considered final sale and cannot be returned.

Once your return has been received and checked, the refund will be processed within 5 to 7 business days to your original payment method.

Customized jewelry, earrings for hygiene reasons, and sale items cannot be returned.

To submit a warranty claim, contact us at contact@azuria.com with the following information:

• Order number
• Product name
• Brief description of the problem and when or how it occurred
• 2 photos: 1 showing the entire item and 1 close-up of the affected area

We are committed to providing high-quality, handcrafted jewelry designed to last. We have full confidence in our products, which is why we offer a 2-year warranty from the date of receipt of your order for any defect or problem resulting from the jewelry's manufacturing.

Our warranty does not cover:

• Lost items
• Normal wear and tear, including scratches, tarnishing, or discoloration of metals and stones
• Damage caused by improper care, such as exposure to chemicals, water, or excessive force
• Any modifications made to the product by a third party outside of Azuria

All our jewelry is made of high-quality stainless steel, then coated with an 18-carat gold plating using an innovative technique called PVD (Physical Vapor Deposition).

This plating process is up to 10 times more resistant than traditional gold or silver plating, making our jewelry completely waterproof.

All our pieces are designed in high-quality stainless steel. Our materials are suitable for sensitive skin and people prone to allergies.

Yes, our jewelry is designed to withstand daily water exposure. Thanks to an innovative manufacturing technique, the plating is reinforced to offer long-lasting wear and excellent resistance.

This modern process, carried out under vacuum, results in a thicker and more solid finish than traditional plating. The result: jewelry that retains its shine longer and accompanies you every day, even when exposed to water.

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

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