By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We cannot be held responsible if the information provided on this site is inaccurate, incomplete, or outdated. The content of this site is provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical data. By definition, historical data is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

The prices of our products are subject to change without notice.
We reserve the right to modify or terminate the Service (or any part thereof) at any time without notice.
We shall not be liable to you or any third party for any price change, or any modification, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the launch of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products, and services available through our Service may include material from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy, and we do not warrant or assume any liability for the content or websites, or for other content, products, or services from third-party sources.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

If, at our request, you submit specific content (for example, as part of your participation in contests), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time and without restriction, to edit, copy, publish, distribute, translate, and use in any medium any comments that you forward to us. We are not and shall not be obligated (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, remove content and Accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

The transmission of your personal information on our store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, certify, or declare in any way that your use of our Service will be uninterrupted, secure, timely, or error-free.

We do not guarantee that the results that may be obtained from using the Service will be accurate or reliable. You agree that, from time to time, we may remove the Service for indefinite periods or cancel it at any time without notice.

You expressly agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through it are (except as expressly stated by us) provided "as is" and "as available" for your use, without representation, warranties, or conditions of any kind, whether express or implied, including all implied warranties or conditions of merchantability or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Azuria, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall in no case be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to, loss of profits, revenue, savings, data, replacement costs, or other similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any service or product using it, or for any other claim related in any way to your use of the Service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such states or jurisdictions shall be limited to the maximum extent permitted by law.

At LEDELS / Azuria Jewelry, we attach great importance to the protection of your personal data. This policy explains what information we collect, how we use it, and your rights concerning this data.

We collect and process the following information:

• Personal information: surname, first name, email address, postal address, telephone number.
• Payment information: via secure external providers (Stripe, PayPal).
• Order history and customer account information: to track and manage your purchases.
• Cookies and trackers: analytical, advertising, and marketing.
• Anonymized data: used solely for statistical purposes.

The data you provide us with is used to:

• Process your orders and ensure their delivery.
• Manage your customer account and your preferences.
• Send you communications and newsletters if you have consented to them.
• Personalize your experience on our site and offer you tailored content.
• Analyze and improve the performance of the site.
• Offer you targeted advertisements tailored to your interests.

We share your data only with service providers essential to our business operations:

• Platform and hosting: Shopify.
• Payment providers: Stripe, PayPal.
• Marketing and email tools: Klaviyo, Shopify Email.
• Advertising and tracking: Google Analytics, Meta Pixel (Facebook / Instagram).
• Customer reviews: Trustpilot.

We do not sell or rent your data to third parties.

Orders and invoices: 3 years after the last order.

Newsletter: 12 months after the last consent.

Analytical / advertising cookies: 13 months.

Anonymized data: indefinite retention for statistics.

We use cookies for:

• Ensuring the website functions (strictly necessary cookies).
• Analyzing visits and improving the website (analytical cookies).
• Personalizing advertising and communications (advertising and marketing cookies).

On your first visit, a banner allows you to manage your preferences and give your consent.

We implement technical and organizational measures to protect your data:

• Secure connection via SSL.
• Restricted access to sensitive data.
• Secure hosting by Shopify.
• Regular backups to prevent any data loss or alteration.

In accordance with the GDPR, you can exercise the following rights:

• Access your personal data.
• Rectify your information if it is incorrect.
• Request the erasure of your data (right to be forgotten).
• Restrict the processing of your data.
• Object to the processing of your data.
• Obtain the portability of your data.
• Cancel your personal data at any time.

To exercise your rights, please contact us at contact@azuria.com.

Our site is not intended for minors. We do not knowingly collect personal data from individuals under the age of 16.

No personal data of our users is transferred outside the European Union.

For any questions regarding your personal data, you can contact us:

Email:contact@azuria.com

You have 14 days from the receipt of your order to return a non-personalized product.

To be accepted, the product must be:

• Unworn and in perfect condition
• Returned in its original packaging
• Accompanied by the proof of purchase

⚠️ Personalized jewelry cannot be returned, except in case of a defect or an error on our part.

To initiate a return:

1. Contact us at: 📧 contact@azuria.com
2. Indicate your order number and reason for return
3. Follow the instructions for shipping back the item

Any return sent without prior request may be refused.

Return costs are at the customer's expense, unless:

• The product is defective
• An error was made in the order

If you receive a damaged or incorrect product:

• Contact us immediately with supporting photos
• We will proceed with a replacement or full refund according to your preference

Once the return has been received and verified, the refund will be issued to your original payment method within 5 to 10 business days.

You agree not to:

• Use the site for any illegal purpose
• Interfere with the proper operation of the site
• Provide false information

We strive to display accurate descriptions and images.
However, slight variations may exist. We reserve the right to:

• Change prices at any time
• Refuse or cancel an order

All content on this site (images, text, logo) is the exclusive property of Azuria.
Any reproduction is prohibited.

Azuria cannot be held responsible for damages resulting from the misuse of products.

We are committed to providing high-quality, handcrafted jewelry designed to last. We have full confidence in our products, which is why we offer a 2-year warranty from the date of receipt of your order for any defect or problem resulting from the jewelry's manufacturing.

Our warranty does not cover:

• Lost items
• Normal wear and tear, including scratches, tarnishing, or discoloration of metals and stones
• Damage caused by improper care, such as exposure to chemicals, water, or excessive force
• Any modifications made to the product by a third party outside of Azuria

To submit a warranty claim, contact us at contact@azuria.com with the following information:

• Order number
• Product name
• Brief description of the problem and when or how it occurred
• 2 photos: 1 showing the entire item and 1 close-up of the affected area